RETURNS & EXCHANGES POLICY

Our Commitment
At Urban Classic Style, we are dedicated to your complete satisfaction with every purchase. Our Return and Exchange Policy is designed to be clear and fair. Please read the following information carefully to understand our process and requirements.

1. General Policy
We accept returns and exchanges for eligible items within the designated timeframe from the date of delivery. All items must be returned in their original, unused, and unworn condition. This means they must have all original tags attached, be free from any odors, stains, or damage, and be returned with all original packaging, including dust bags, garment bags, and any accompanying materials.

Items that have been altered, washed, worn, or damaged are not eligible for return or exchange. For hygiene reasons, final sale items and certain categories, such as select accessories or undergarments, may not be returned unless defective. Please refer to your order or the product page for specific item eligibility.

2. Initiating a Return or Exchange
To begin a return or exchange, please log into your account on urbanclassicstyle.com and navigate to your order history. Select the relevant order and follow the step-by-step instructions to initiate your request. You will need to provide your order number and the email address used for the purchase.

Upon approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping the item(s) back to us. This RMA number must be included with your return package. Returns sent without proper authorization may experience significant processing delays or may not be accepted.

3. Return & Exchange Timeframes
Standard returns and exchanges must be initiated and the items shipped back within the eligible period from the delivery date. We strongly recommend using a traceable and insured shipping service for all returns, as you are responsible for the package until it is received at our facility. We are not liable for items lost or damaged in transit.

4. Refund Process
Once your return is received and inspected at our facility, we will process your refund. Refunds will be issued to the original form of payment used for the purchase. Please allow time for the refund to be processed by your financial institution. You will receive an email notification once your refund has been issued.

Please note that original shipping charges are non-refundable. Any return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., a defective or incorrect item).

5. Exchanges
We are pleased to offer exchanges for a different size of the same item, subject to availability. To request an exchange, please initiate a return for the original item and place a new order for the desired size on our website. This method ensures you secure the new item promptly. If the desired size is out of stock, we will proceed with a standard refund.

6. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect (not what you ordered), please contact our Customer Support team immediately. We will arrange for the return of the item at our expense and expedite a replacement or full refund, including any shipping charges, as appropriate. Please do not initiate a standard return for these cases.

7. Final Sale Items
Items marked as “Final Sale” at the time of purchase cannot be returned, exchanged, or refunded unless they arrive in a defective condition. All sales are final for these items.

8. International Returns
Customers returning items from outside the primary shipping region may be subject to additional shipping costs and are responsible for any applicable customs duties or taxes incurred during the return. We recommend declaring the package as a “Returned Good” with minimal value to potentially reduce fees. Refunds will be issued for the merchandise value only; original and return shipping costs, as well as any import fees, are non-refundable.

9. Store Credits
In certain circumstances, a refund may be issued in the form of store credit. Store credits are typically issued electronically and can be applied towards future purchases on urbanclassicstyle.com. They are non-transferable and cannot be redeemed for cash.

10. Policy Updates
We reserve the right to update, modify, or amend this Return and Exchange Policy at any time. Any changes will be effective immediately upon posting on our website. The policy in effect at the time of your purchase will apply to that order.

For any questions not addressed here, please contact our Customer Support team for assistance.